SANE Help Centre for Complex Mental Illness

Supporting 40,000 Australians affected by complex mental illness per year with free national specialist telephone, webchat and email support.

SANE Australia is a national mental health charity working to promote the wellbeing of the 4 million Australians affected by complex mental illnesses, including schizophrenia, bipolar, borderline personality disorder, eating disorders, OCD, PTSD, severe depression and anxiety. Our work includes online peer support and information, stigma reduction, specialist helpline support, and research and advocacy.


2018 marks the 20th anniversary of the SANE Help Centre, our flagship national specialist support service for people affected by complex mental illness.

First established as just a phone line, the service model expanded to include email and live webchat delivered free to the public by specialist mental health professionals (10am–10pm Monday to Friday). Today the service provides 12,000 hours of specialist support each year.

Over the years, what we’ve learned about those who contact the Help Centre is that one-time interventions aren’t always enough. People with complex concerns are looking for ongoing, regular support, ideally from the same professional with whom they have built a rapport.

Over the next three years we want to grow and transform the SANE Help Centre ensuring that people affected by complex mental illness are able to access a range of services and continue to provide this sevice for free.

To expand the service to reach 40,000 Australians per year, we plan to:

 Introduce new short-term interventions via phone to support people with specific goals, such as employment, relationships or physical health challenges

 Deliver tailored mental health information and resources to individuals in ‘real time’ via chat, email and sms, incorporating high-quality resources published on

 Maintain the after-hours provision of the helpline, chat and email service until 10pm, Monday to Friday

 Promote access to Help Centre services in rural, regional and remote communities

 Improve our impact evaluation framework, including enhanced technical and data system infrastructure.

With your generous support, we can transform this vital free national service and continue to provide it at no cost to participants.

In support of this 3-year initiative, we are seeking major gifts of $5,000 either one year or multi-year pledges.

To learn more about this initiative, we invite you to visit our website to view the campaign video:

Primary target market:
Under 18 years
18-35 years
36-60 years
61 + years
Reach (eg 300 people) : 690000
Sponsorship Package Benefits:
Naming rights
Supporting partner
Leverage Opportunities:
Social Media
Giveaways & Merchandise
Newspapers & Magazines
Speaking opportunities
Date and Timings: Jun 1, 2018

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